East West Army

Terms & Conditions

East West Army is a Danish based webshop and blog available at: https://ewarmy.com
Physical location of business and products is European Union, unless other is stated

Corona

The global pandemic has had immense effect on all commerce around the world. Situation locally appears under control and no further precautions shall have effect. Commerce and shipping affected by the Corona situation, is concidered Force Mejeure. However, we will make every effort to sort out the situation and inform you accordingly.

At the time of writing, We have no restrictions regarding Corona.

Security

We are making every effort to secure East West Army from bots and attacks by implementing technologies available to us.

Sign In & Forms

WWW in general is public domain, hence, all entry fields are at risk of unwanted attention. ReCaptcha is commonly known from login pages as a check mark allowing you to state “I am human” or clicking on traffic lights, busses and firehoses. This feature came in Captcha v.2. We moved on to Captcha v.3 that evaluates you as a visitor to be a cool person, Captcha don’t know or a possible threat. In first case, you are allowed to sign in, in second and third case you are given a small math challenge. Please understand this algorithm is managed by Google. We just let it do what it does best.

ReCaptcha is active in all our forms such as feedback, reviews, contact and returns where it prevents spam messages of no relevance to the site. The good news is that once ReCaptcha knows you, getting through is a seamless process. You don’t even know it’s there.

2 Step Authentication

We recently moved over to 2 Step Authentication for user roles except customer and subscriber. This means, when signing in you can be asked to specify if you want access through sms code sent to you or using an authenticator. Different authenticators exist and are extensively used with 2 Step Auth. In general it is an app downloaded to mobiles and tablets and which one to use is a personal choice. Supported authenticators and how to configure is continuously updated here. At time of writing, they include:

  • Authy
  • Google Authenticator
  • Microsoft Authenticator
  • Duo Security
  • Lastpass
  • FreeOTP
  • Okta Verify

We use Google Authenticator, that can be found here for Android or iPhone/iPad. Authenticators is also available in your app store.

Personal Accounts

  • East West Army runs on a WordPress Platform, from which we can propose strong passwords for you when signing in. They are impossible to remember but strong. Just note this is an automated algorithm designed by WordPress, and we do not see a know your password.
  • You may also pick your own password as you prefer. Also in this case, we will never see or know your password.
  • If you forget your password you will find a link to requesting a new temporary password by mail. We recommend resetting your password after a new request, since the temporary one is available in your mail box.
  • Regarding privacy and your information provided, we kindly refer to our Privacy Policy.

Payments

Payment executions are operated by world renowned 3rd party Stripe Payment Gateway. We withhold no card information except the last 4 digits as required by law and for identification of that particular payment. These digits will appear on your receipt upon purchase.

Currency

All payments are charged in Euro €. We are looking into multi currency support at a later date. Exchange rates are automated real time calculations by European Central Bank – ECB.

Standard Items

Are charged after your order is shipped to you.

Backorders

Are charged after your order is shipped to you.
Due to backorder of certain items, are charged after your partial delivery is shipped to you.

Customised Items

are charged after your order is shipped to you.

Payment Methods

While signed in to East West Army, you may register your payment method for easy future transactions. Please note, the registration is not held by us, but rather by Stripe Payment Gateway. The service is simply made available through their embedded window.

At present payments are captured in €, however, additional currencies are concidered. At the time of writing the world of finance appears in turmoil, so such a launch is postponed for now.

International Credit Cards

  • Visa & Visa Elektron
  • Mastercard
  • American Express
  • Diners
  • JCB
  • Discover

Credit Card information is accessed in an embedded window owned and managed by our authorised 3’rd Party Payment Gateway Stripe. This implies that we do not receive nor hold credit card information given by you except the last 4 digits as required by law. Once your payment is cleared by our gateway, we process your order and ship to the address provided by you. Your payment is claimed after shipping your order.

Digital Payments

  • Apple Pay
  • Google Pay
  • Amazon Pay
  • Ali Pay
  • We Chat

Apple Pay appears when you are shopping from Apple Hardware supporting this technology. Please refer to Apple Pay supported model to see if your items are supported. Once your payment is cleared by our payment gateway, we process your order and ship to the address provided by you. Your payment is claimed after shipping your order.

Google Pay is supported by android 5.0 Lollipop on models supporting Near Field Communication (NFC) and Host-based Card Emulation (HCE). Google Pay only appears when this technology is supported. Google Pay may also be activated for computers through Google Cloud. This is a one time activation of your credit card, giving you access to online shopping using this technology. Once your payment is cleared by our payment gateway, we process your order and ship to the address provided by you. Your payment is claimed after shipping your order.

Location Based

  • Sofort
  • Sepa
  • Klarna
  • Ideal
  • Oxxo

Bank Transfer

Payments by bank transfer may take a few days to clear according to banking policies, unless you request immediate transfer with your bank. All bank information is provided at check out. Once your payment is cleared in our account, we will process and ship your order.

Not Supported

We have opted out of Payments by Pay Pal for the following reasons: 1) PP charge a lot per payment, hence, our margin is compromised. 2) PP allows for us to ship product and after bar payouts. This is an open invitation for fraud. 1 & 2 combined is simply not worth the hazzle!

Value Added Tax – V.A.T

All prices presented on frontend display VAT as follows:

Pricing Vat
Pricing VAT – Excl. of VAT followed by Denmark Incl. of VAT
Pricing VAT – Excl. of VAT followed by Lithuania Incl. of VAT
  • Exclusive of VAT followed by Inclusive of VAT location based for EU member states respectively – VAT of destination
  • Exclusive of VAT for non EU Visitors. Alternative pricing is not presented – VAT of destination
  • VAT is based on your shipping adress as a signed in user
  • Alternatively VAT is based on the country you are browsing from
  • Disclaimer – Are you browsing through VPN from another country, prices may display another VAT during browsing than VAT calculated once you enter shipping country during check out
  • You may go to Cart > Totals and change your country for accuracy
  • Supported VAT rates for EU are Standard Rates and if applicable Reduced and Super Reduced Rates
Change Adress / Country
Change Adress / Country

VAT Inclusive according to Danish law. This means that prices presented on this site are inclusive of VAT.

Are you visiting the site anonymously, VAT presented to you is 25% according to Danish law.

European Union – EU

For EU deliveries, VAT is calculated per country and is included in the price.

The exact calculation is performed once we know your delivery address. Either at checkout, if you sign in and specify your delivery address or if you are a returning signed in customer.

Beyond European Union – Non EU

For international deliveries outside EU, VAT is deducted from the purchase at checkout and not charged, since the customer is expected to pay VAT in your respective country.

Shipping

We initiate order processing as soon as possible. Typically shipping 1-3 working days after payment conditions are fulfilled. In case of backorder, your order (full or partial) may be delayed.

Countries

We ship to all countries until further notice. In case of “Force Mejeure” situations your order may be affected beyond our control.

Carriers

A complex algorithm will calculate the cheapest available carrier price for you based on your delivery address. Shipment go out from Copenhagen – Denmark, unless other is specified for specific products.

European Union – EU
  • Denmark – DAO, Bring, Post Danmark, GLS or other
  • Near Countries – Road Runner, Post Danmark, GLS or other
  • Near Europe – Road Runner, Post Danmark, GLS or other
  • Central Europe – Road Runner, Post Danmark, GLS or other
  • Far Europe – Post Danmark, GLS or other
World
  • Extended Europe – Post Danmark EMC, GLS Zone 4 & 5 or other
  • North America – Post Danmark EMC, GLS Zone 6 or other
  • Asia – Post Danmark EMC, GLS Zone 7 or other
  • Middle & Far East – Post Danmark EMC, GLS Zone 8 or other
  • Catch All – Post Danmark EMC, GLS Zone 9 or other

If you think shipping is over-prized, please contact us. Your country may have slipped into the “catch all” destination.

Incoterms

Incoterms are used to agree on the most important contractual terms and obligations for global trade. This includes the export, import, and transit of goods.

The transport contract, transport insurance, the determination of the place of delivery and transfer of risk, information obligations and more are determined by the Incoterms.

Who is Responsible

  • for shipping costs?
  • for the insurance costs?
  • for the import costs?
  • for customs clearance?
  • for transport and where does this go?
  • for the goods and until when?

All of these questions are answered in the definition of a contractual Incoterm.

CFR – Cost & Freight

East West Army ships internationally and at present with no restrictions according to Incoterm CFR. Below illustration describes accurately the flow of responsibilities during shipping.

Incoterms: Cost & Freight -CFR CFR
CFR – Cost & Freight
We provide:
  • Goods, commercial invoice and documentation
  • Export packaging and marking
  • Export licenses and customs formalities
  • Pre-carriage and delivery
  • Loading charges
  • Delivery at named port of destination
  • Proof of delivery
  • Cost of pre-shipment inspection
You Provide:
  • Payment for goods as specified in sales contract
  • Risk starting with onboard delivery
  • Discharge and onward carriage
  • Import formalities and duties
  • Cost of pre-shipment inspection (for import clearance)

Customs

Your purchase is sent to you from within the European Union (EU) unless other is specified.

European Union – EU

As per the free movement of goods agreement there is no customs for your purchase.

World

Deliveries outside EU goes through import country’s customs. We attach custom declaration externally and securely to your shipment for easy access by customs. We provide the following information for custom declaration:

  1. Sender – Name, Address and phone/mail
  2. Recipient – Name, Address and phone/mail
  3. Invoice in English
  4. Description of goods – units, price ex. freight, weight etc.
  5. International Tariff Codes per Product
  6. Currency and customs value
  7. Original signature and company stamp
  8. Place of origin if the product comes from inside EU

Right of Return

Right of Withdrawal – 14 Days

Is valid for private consumers only (B2C trading) where purchases are made online at East West Army.

Physical B2C purchases in store, meet&greet, markets etc, where products are inspected are not covered by the Right of Return.

Professional purchases (B2B Trading) is not covered by the Right of Return.

The customer (B2C) has 14 days full right of return in case the product does not meet your expectations, does not fit or you simply regret the purchase. The 14 days count from the day of reception by you or 3rd party (Not the carrier).

In case of multi product purchase you may return partial order.

If you wish to return your purchase, please inform us via our return form.

While the product is in your care, you are responsible for any devaluation such as but not limited to: use and damages. Claims will be adjusted accordingly.

Products must be returned in it’s original wrapping.

Your return must be handed back to the carrier service within 14 days from your notification to us. Send to:

Return shipping fee is covered by you. A fee similar to the shipping fee at purchase may be assumed but not guaranteed. Free shipping shall not apply for Returns.

Please note, customised items as specified by you are not covered under the Right of Return.

Right of Complaint – 24 months

Should the product be flawed beyond normal use and wear and tear, you have the Right of Complaint for 24 months upon delivery of the Item.

If you wish to report a complaint, please inform us via our return form, and specify in detail what the problem is.

In case of return, make sure to save your receipt for freight and optionally Track and Trace.

Should you wish to appeal the decision on the specific matter, you may do so at:

Please include our email for the appeal:

info@ewarmy.com

Jurisdiction

Sales are conducted from Denmark, hence, Danish law shall apply in case of disputes regarding transaction, transport, products, reimbursements, returns and other issues that may arise.

The Terms & conditions were last updated on January 16, 2023

1. Introduction

These Terms and conditions apply to this website and to the transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or any products or services that you receive from us. If any provisions of the additional contracts conflict with any provisions of these Terms, the provisions of these additional contracts will control and prevail.

2. Binding

By registering with, accessing, or otherwise using this website, you hereby agree to be bound by these Terms and conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and conditions. In some particular cases, we can also ask you to explicitly agree.

3. Electronic communication

By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.

4. Intellectual property

We or our licensors own and control all of the copyright and other intellectual property rights in the website and the data, information, and other resources displayed by or accessible within the website.

4.1 All the rights are reserved

Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote).

5. Newsletter

Notwithstanding the foregoing, you may forward our newsletter in the electronic form to others who may be interested in visiting our website.

6. Third-party property

Our website may include hyperlinks or other references to other party’s websites. We do not monitor or review the content of other party’s websites which are linked to from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us.

We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.

7. Responsible use

By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.

Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.

8. Registration

You may register for an account with our website. During this process, you may be required to choose a password. You are responsible for maintaining the confidentiality of passwords and account information and agree not to share your passwords, account information, or secured access to our website or services with any other person. You must not allow any other person to use your account to access the website because you are responsible for all activities that occur through the use of your passwords or accounts. You must notify us immediately if you become aware of any disclosure of your password.

After account termination, you will not attempt to register a new account without our permission.

9. Refund and Return policy

9.1 Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third-party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post, fax, or email). Our contact details can be found below. You may use the attached model withdrawal form, but it is not obligatory.

You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website.

If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (for example by email) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

9.2 Effects of withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You shall send back the goods or hand them over to us or a person authorised by us to receive the goods, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Please note that there are some legal exceptions to the right to withdraw, and some items can therefore not be returned or exchanged.  We will let you know if this applies in your particular case.

10. Content posted by you

We may provide various open communication tools on our website, such as blog comments, blog posts, forums, message boards, ratings and reviews, and various social media services. It might not be feasible for us to screen or monitor all content that you or others may share or submit on or through our website. However, we reserve the right to review the content and to monitor all use of and activity on our website, and remove or reject any content in our sole discretion. By posting information or otherwise using any open communication tools as mentioned, you agree that your content will comply with these Terms and Conditions and must not be illegal or unlawful or infringe any person’s legal rights.

11. Idea submission

Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property that you would like to present to us unless we have first signed an agreement regarding the intellectual property or a non-disclosure agreement. If you disclose it to us absent such written agreement, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.

12. Termination of use

We may, in our sole discretion, at any time modify or discontinue access to, temporarily or permanently, the website or any Service thereon. You agree that we will not be liable to you or any third party for any such modification, suspension or discontinuance of your access to, or use of, the website or any content that you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content you have contributed or have come to rely on, are permanently lost. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

13. Warranties and liability

Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or to exclude. This website and all content on the website are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the Content. We make no warranty that:

  • this website or our products or services will meet your requirements;
  • this website will be available on an uninterrupted, timely, secure, or error-free basis;
  • the quality of any product or service purchased or obtained by you through this website will meet your expectations.

Nothing on this website constitutes or is meant to constitute, legal, financial or medical advice of any kind. If you require advice you should consult an appropriate professional.

The following provisions of this section will apply to the maximum extent permitted by applicable law and will not limit or exclude our liability in respect of any matter which it would be unlawful or illegal for us to limit or to exclude our liability. In no event will we be liable for any direct or indirect damages (including any damages for loss of profits or revenue, loss or corruption of data, software or database, or loss of or harm to property or data) incurred by you or any third party, arising from your access to, or use of, our website.

Except to the extent any additional contract expressly states otherwise, our maximum liability to you for all damages arising out of or related to the website or any products and services marketed or sold through the website, regardless of the form of legal action that imposes liability (whether in contract, equity, negligence, intended conduct, tort or otherwise) will be limited to the total price that you paid to us to purchase such products or services or use the website. Such limit will apply in the aggregate to all of your claims, actions and causes of action of every kind and nature.

14. Privacy

To access our website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct, and up to date.

We take your personal data seriously and are committed to protecting your privacy. We will not use your email address for unsolicited mail. Any emails sent by us to you will only be in connection with the provision of agreed products or services.

We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Statement and our Cookie Policy.

15. Accessibility

We are committed to making the content we provide accessible to individuals with disabilities. If you have a disability and are unable to access any portion of our website due to your disability, we ask you to give us a notice including a detailed description of the issue you encountered. If the issue is readily identifiable and resolvable in accordance with industry-standard information technology tools and techniques we will promptly resolve it.

16. Export restrictions / Legal compliance

Access to the website from territories or countries where the Content or purchase of the products or Services sold on the website is illegal is prohibited. You may not use this website in violation of export laws and regulations of Denmark.

17. Affiliate marketing

Through this Website we may engage in affiliate marketing whereby we receive a percentage of or a commission on the sale of services or products on or through this website. We may also accept sponsorships or other forms of advertising compensation from businesses. This disclosure is intended to comply with legal requirements on marketing and advertising which may apply, such as the US Federal Trade Commission Rules.

18. Assignment

You may not assign, transfer or sub-contract any of your rights and/or obligations under these Terms and conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this Section will be null and void.

19. Breaches of these Terms and conditions

Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or commence legal action against you.

20. Force majeure

Except for obligations to pay money hereunder, no delay, failure or omission by either party to carry out or observe any of its obligations hereunder will be deemed to be a breach of these Terms and conditions if and for as long as such delay, failure or omission arises from any cause beyond the reasonable control of that party.

21. Indemnification

You agree to indemnify, defend and hold us harmless, from and against any and all claims, liabilities, damages, losses and expenses, relating to your violation of these Terms and conditions, and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses relating to or arising out of such claims.

22. Waiver

Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.

23. Language

These Terms and Conditions will be interpreted and construed exclusively in English. All notices and correspondence will be written exclusively in that language.

24. Entire agreement

These Terms and Conditions, together with our privacy statement and cookie policy, constitute the entire agreement between you and East West Army in relation to your use of this website.

25. Updating of these Terms and conditions

We may update these Terms and Conditions from time to time. The date provided at the beginning of these Terms and Conditions is the latest revision date. We will give you a written notice of any changes or updates, and the revised Terms and Conditions will become effective from the date that we give you such a notice. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions. To request a prior version of these Terms and conditions, please contact us.

26. Choice of Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of Denmark. Any disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of Denmark. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions. The other provisions will not be affected.

27. Contact information

This website is owned and operated by East West Army.

You may contact us regarding these Terms and Conditions through our contact page.

28. Download

You can also download our Terms and Conditions as a PDF.

Version 3.3 - Updated 17-12-2022
East West Army © All Rights Reserved